Privacy Policy

At DLKA.in (operated by DLKA eco Product LLP), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or purchase our products.

1. Information We Collect

We collect information that helps us provide a smooth, personalized shopping experience:

  • Personal Details: Name, email address, postal/shipping address, and contact preferences provided when you register an account, place an order, or contact customer support.

  • Transaction Data: Details about products you browse, items added to your cart, and purchase history. (Note: Payment transactions are processed directly via secure payment gateways. We do not store your complete credit/debit card numbers or UPI PINs on our servers).

  • Technical Information: IP address, browser type, device information, operating system, and browsing activity collected automatically via cookies to improve site performance.

2. How We Use Your Information

We use your personal data to:

  • Process, fulfill, and deliver your orders for clothing, cosmetics, and herbal products.

  • Send order updates, tracking information, and customer care assistance.

  • Improve our website design, user interface, and product inventory based on browsing trends.

  • Communicate promotional offers, coupon codes, and updates (only if you have opted in).

  • Prevent fraudulent transactions and maintain site security.

3. Data Sharing and Third Parties

We respect your privacy and do not sell or rent your personal information to third parties. We only share data with trusted service providers necessary for business operations:

  • Logistics & Courier Partners: To deliver your packages to your shipping address.

  • Payment Gateways: To securely authorize and process online payments.

  • IT & Analytics Providers: To maintain website performance, security, and hosting infrastructure.

All third-party partners are required by contract to maintain confidentiality and protect your data.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to store user preferences, optimize website navigation, and analyze web traffic. You can choose to disable cookies in your web browser settings, though doing so may limit certain features or functionality on our store.

5. Data Security

We implement appropriate administrative, technical, and physical security measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction. All checkout transactions are secured using standard encryption protocols.

6. Your Rights

You have the right to:

  • Access, update, or correct your personal details stored in your account profile.

  • Request the deletion of your account or personal data, subject to legal or transactional retention requirements.

  • Opt-out of marketing and promotional communications at any time by clicking “Unsubscribe” in our emails or contacting support.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legal requirements or website practices. Any revisions will be posted on this page with an updated effective date.

8. Contact & Grievance Redressal

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal data is handled, please contact our team:

DLKA eco Product LLP

Official Website: DLKA.in

Customer Support Email: help@dlka.in

Registered Address: C-3/105 A, Saboli Extn, Delhi – 110093, India