Return, Refund & Cancellation Policy

At DLKA.in (operated by DLKA eco Product LLP), we strive to ensure a smooth and satisfying shopping experience. Please read our policy below regarding order cancellations, product returns, and refund requests.

1. Order Cancellation Policy

  • Before Shipping: You may request to cancel your order within 24 hours of placing it, or before it has been dispatched from our facility. To request a cancellation, please email us immediately at help@dlka.in with your Order ID.

  • After Shipping: Once an order has been handed over to our shipping courier, it cannot be canceled. If you no longer wish to keep the items, you may follow our return procedure upon receiving the package.

2. Eligibility for Returns & Exchanges

We offer returns or exchanges within 7 days of delivery under the following conditions:

  • Item Condition: Products must be unused, unworn, unwashed, and returned in their original packaging with all brand tags intact.

  • Eligible Scenarios:

    • You received a defective or damaged product.

    • You received an incorrect size, color, or product.

    • Product quality issues reported immediately upon delivery.

  • Non-Returnable Items: For health, hygiene, and safety reasons, certain categories—such as opened cosmetics, skincare, herbal care products, items bought during clear-out sales, or customized items—are non-returnable unless delivered damaged or defective.

3. Reporting Damaged or Defective Goods

If your package arrives physically damaged or defective:

  1. Please report the issue to help@dlka.in within 48 hours of delivery.

  2. Provide your Order Number, brief description, and supporting images or an unboxing video clearly highlighting the issue.

  3. Once verified by our support team, we will arrange a replacement or process a full refund.

4. Return Process & Pickup

  • Initiating a Return: Email our support team at help@dlka.in specifying your order details and reason for return.

  • Reverse Pickup: We will schedule a reverse pickup through our logistics partner where serviceable. In areas where reverse pickup is unavailable, customers may be requested to self-ship the item back to our registered warehouse address.

  • Quality Check: All returned items undergo a quality verification check upon reaching our warehouse.

5. Refund Policy

  • Approved Returns: Once your return passes inspection, your refund will be processed promptly.

  • Prepaid Orders: Refunds will be credited back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days.

  • Cash on Delivery (COD) Orders: Refunds for COD orders will be credited via direct bank transfer or store credit after collecting your bank details.

  • Shipping Charges: Original shipping fees are non-refundable unless the return is due to an error from our end (e.g., damaged or wrong item shipped).

6. Contact Support

For any questions regarding returns, refunds, or cancellations, reach out to us at:

DLKA eco Product LLP

Official Website: DLKA.in

Customer Support Email: help@dlka.in